Frequently Asked Questions:
Our drivers have been authorized to make decisions regarding the safe operation of their vehicle. Commercial vehicles are much larger and heavier than a passenger vehicle and do not handle in the same manner. One of our normal full size service trucks can weigh up to 26,000 pounds GVW (gross vehicle weight) when fully loaded. In comparison, the average passenger vehicle weighs about 4,000 pounds.
The hose used to service your unit is approx. 40 feet long. Prior to and upon delivery the site contact is notified the unit needs to be placed within this distance to be serviced. If our hose cannot reach the unit, unfortunately we are unable to service. If this occurs, an Operation’s Team Member will notify the site contact regarding the missed service and try to resolve the placement issue by the next scheduled service day.
If road conditions worsen due to weather, drivers are trained to adapt to their surroundings and slow down to maintain safety measures. In addition, it can increase standard service times. Drivers must use extra caution while getting it and out the truck, walking on icy surfaces or trudging through deep snow to gain access to the portable unit, just as you might when you go to your mailbox or to retrieve your newspaper. Since we are not responsible for any property damages, we will not take any risk that could lead to any damage.
There are several things, listed below, that you can do to help us service you better during inclement weather.
Our Team is working around the clock to ensure all units are being serviced as efficiently as possible. Once again thank you for your patience and understanding during inclement weather. We value your business.
2) at work sites, put heavy machinery around all portable restroom units to form barrier from winds and flooding.
Gotügo will be closed on Monday, January 18th, 2021
in honor of Martin Luther King Jr. Day. We will open on Tuesday,
January 19th, 2021 promptly at 8am.
Your regular service day may be pushed back 1-3 days depending
on our schedule. Visit gotugo.com to log into
mygotügo, your online portal to view your service schedule.
Thank you for your continued business and support.
- The gotügo Team
Gotügo will be closing early on Thursday, December 31st, 2020 and remain closed on
Friday, January 1st, 2021 for the New Year. We will open on Monday,
January 4th, 2021 promptly at 8am.
Your regular service day may be pushed back 1-3 days depending on our schedule.
Visit gotugo.com to log into mygotügo, your online portal to view your service schedule.
We want to wish you all a peaceful and prosperous New Year!
Thank you for your continued business and support.
The gotügo Team
Gotügo will be closing early on Thursday, December 24, 2020 and remain closed on Friday, December 25th, 2020 for the Christmas holiday.
We will open on Monday, December 28th, 2020 promptly at 8am. Your regular service day may be pushed back 1-3 days depending on our schedule.
Visit gotugo.com to log into mygotügo, your online portal to view your service schedule.
We want to wish you all a safe and Happy Holiday season and a peaceful and prosperous New Year!
Thank you for your continued business and support.
The gotügo Team
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Did you know November 19th is World Toilet Day? Learn all about it by clicking on the photo!
We're excited to introduce mygotügo, our NEW customer web portal. Easily take care of your portable restroom needs all in one place!
With easy, intuitive navigation, product images, and descriptions, quickly find the best solution in fewer clicks.
The videos below will help you navigate your way through the customer portal and maybe show you some new things!
Lesson 1 of 6, this lesson will go over how to log on and review the welcome screen
Lesson 2 of 6, this lesson will go over payments
Lesson 3 of 6 , this lesson will go over the service calendar and accessing multiple sites
Lesson 4 of 6, this lesson will go over the billing history and service requests
Lesson 5 of 6, this lesson will cover the account information
Lesson 6 of 6, this lesson will go over managing pay accounts as well as managing email notifications.
Gotügo is always concerned about the health and safety of our customers, community and our employees. With the current threat of the Coronavirus (COVID-19), we are taking the precautionary steps in response to the latest information from the Centers for Disease Control and Prevention (CDC), Occupational Safety and Health Administration (OSHA) and Federal Motor Carrier Safety Administration (FMCSA).
Proper sanitation guidelines and respiratory etiquette have been reviewed with staff, along with access to hand sanitizer and gloves. Our technicians follow a thorough cleaning regime for equipment on site and we will continue to stay fluid and flexible to adapt to any future Federal recommendations.
Please help us with social distancing for all delivery, pickup and servicing. Per our terms and conditions, please make sure all units are placed within a 40 ft distance of a hard surface (hard surface is roadway able support 26,000 lb. truck). This will help limit social interactions with our technicians and customers. If you need our assistance, please let us know, we're always here to help!
We will continue to monitor this daily for any additional recommendations or changes from the CDC and other Federal and State Health Authorities.
Thank you again for your business and please stay well!
Stop settling for standard units that create bottlenecks, waste worker time, and risk compliance violations. Transform your site efficiency with strategically placed and maintained premium facilities to drive productivity.
Our team works directly with project managers to optimize every aspect of your restroom service—from initial placement through project completion.
