Frequently Asked Questions:
Our drivers have been authorized to make decisions regarding the safe operation of their vehicle. Commercial vehicles are much larger and heavier than a passenger vehicle and do not handle in the same manner. One of our normal full size service trucks can weigh up to 26,000 pounds GVW (gross vehicle weight) when fully loaded. In comparison, the average passenger vehicle weighs about 4,000 pounds.
The hose used to service your unit is approx. 40 feet long. Prior to and upon delivery the site contact is notified the unit needs to be placed within this distance to be serviced. If our hose cannot reach the unit, unfortunately we are unable to service. If this occurs, an Operation’s Team Member will notify the site contact regarding the missed service and try to resolve the placement issue by the next scheduled service day.
If road conditions worsen due to weather, drivers are trained to adapt to their surroundings and slow down to maintain safety measures. In addition, it can increase standard service times. Drivers must use extra caution while getting it and out the truck, walking on icy surfaces or trudging through deep snow to gain access to the portable unit, just as you might when you go to your mailbox or to retrieve your newspaper. Since we are not responsible for any property damages, we will not take any risk that could lead to any damage.
There are several things, listed below, that you can do to help us service you better during inclement weather.
Our Team is working around the clock to ensure all units are being serviced as efficiently as possible. Once again thank you for your patience and understanding during inclement weather. We value your business.