Winter Weather Precautions FAQ

Frequently Asked Questions:

  1. My road was plowed and I was able to drive down my road to go to work.  I don’t understand why your driver didn’t drive down my street.”

Our drivers have been authorized to make decisions regarding the safe operation of their vehicle.  Commercial vehicles are much larger and heavier than a passenger vehicle and do not handle in the same manner.  One of our normal full size service trucks can weigh up to 26,000 pounds GVW (gross vehicle weight) when fully loaded.  In comparison, the average passenger vehicle weighs about 4,000 pounds.

  1. I moved my unit about 100 feet from the road and you did not service it this week?  Could you not find it?

     The hose used to service your unit is approx. 40 feet long.  Prior to and upon delivery the site contact is notified the unit needs to be placed within this distance to be serviced.  If our hose cannot reach the unit, unfortunately we are unable to service.  If this occurs, an Operation’s Team Member will notify the site contact regarding the missed service and try to resolve the placement issue by the next scheduled service day.

  1. Our driver usually arrives before daylight.  During winter he doesn’t come until much later.  Why isn’t the service time consistent?

       If road conditions worsen due to weather, drivers are trained to adapt to their surroundings and slow down to maintain safety measures.  In addition, it can increase standard service times. Drivers must use extra caution while getting it and out the truck, walking on icy surfaces or trudging through deep snow to gain access to the portable unit, just as you might when you go to your mailbox or to retrieve your newspaper.  Since we are not responsible for any property damages, we will not take any risk that could lead to any damage.

  1. What are some things I can do in order to help gotügo during the winter/rainy days?”

 There are several things, listed below, that you can do to help us service you better during inclement weather.


  • Verify your phone number and email address is up to date. This will ensure you receive any delay or cancellation notifications in a timeline manner.  This information can be verified on your mygotügo account.
  • Check your email for notices communicating service delays.
  • Stay up to date with your service days on your mygotügo account.
  • Allow extra time for our drivers to arrive at your location before contacting our office.
  • Be sure to notify us of any locked entrances or gates where keys may be needed.
  • Make sure your portable restroom unit is visible and easily accessible by our driver.
  • Communicate any unit relocations to our office to avoid any service interruptions. 
  • Understand that our vehicles are different than yours and don’t handle the same in snow or icy conditions.  Our drivers make everyone’s safety their number 1 priority, so sometimes they must decide not to service a particular road to protect everyone from potential injury or property damage.

Our Team is working around the clock to ensure all units are being serviced as efficiently as possible. Once again thank you for your patience and understanding during inclement weather.  We value your business.

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Posted by Samantha Lake   |   Filed under: Uncategorized
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